![]() ![]() When he ran into that same police officer, he knew he would be in trouble. So the next time, Carnegie let the dog run free. The next few times Carnegie took his dog out, he kept him on a leash, but the dog didn’t like it. ![]() You might even ask the other person for permission to share your perspective on the matter, which readies the other person to listen to your ideas in a less critical mindset.Ĭarnegie tells a story of taking his dog to the park without a muzzle or a leash, and running into a police officer who scolded him, as this was against the law. ✓ “Why do you think that’s the best option to pursue?” Yet, most people would prefer a good listener to a good talker. Most of us are so concerned with what we are going to say next that we don’t truly listen when someone else is speaking. But a clerk who is willing to listen could calm even a customer who storms in already angry. If the clerk constantly interrupts and irritates customers, those customers are more likely to start arguments and bring frustrations and complaints to the store manager. “And so I had him thinking of me as a good conversationalist when, in reality, I had been merely a good listener and had encouraged him to talk,” Carnegie notes.Įven the most ill-tempered person, the most violent critic, will often be subdued in the presence of a patient, sympathetic listener. He listened because he was genuinely interested. Of course, Carnegie had hardly said anything at all. He listened for hours with excitement as the botanist spoke of exotic plants and indoor gardens, until the party ended and everyone left.īefore leaving, the botanist told the host of the dinner party that Carnegie was a “most interesting conversationalist” and gave him several compliments. In the meantime, ask ourselves honestly if our opponents might be right, or partly right.Ĭarnegie explains that he once attended a dinner party where he met a botanist whom he found to be absolutely fascinating.
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